Tertiary Education institutions are the hub of national manpower skills development and in the execution of that mandate; their role is to produce the requisite manpower for national development. The tendency in most tertiary institutions has been to focus, almost exclusively on the development of cognitive and psycho-motor skills, the hard skills, which enable graduates to manage their job roles. The modern trends in employment circles have however broadened the concept of employability to include skills other than these technical aspects of the job requirement in their package of what they consider as constituting eligibility for hiring as workers. Demonstration of possession of technical skills of the requirements of the job is no longer the be-all and end-all of employment eligibility. Employers are now looking for a rounded individual with skills which transcend the technical requirement of any job, skills that are transferrable from one job setting to another.

In view of this development in man-power skills development, the University of Zimbabwe has realised that life-skill development in general and soft-skills development in particular, can no longer be left to chance and treated as peripheral to the focus of student development. Cognitive and psycho-motor skills can no longer be treated as the bed-rock of man-power skills development at the expense of other aspects of student development like the spiritual and affective domains. This, in the view of the thinking at UZ, can be achieved by ensuring that social-skills development is mainstreamed and becomes an integral part of the education curriculum in the institution.

The University has come up with a Student Attributes Guide, a document which speaks to the institution’s vision in as far as the type of graduate it envisages to produce through the academic and social programmes it offers is concerned. The Student Attributes guide incorporates both the academic and social skills targeted for development during the course of every student’s life at the university so that the product of the institution’s efforts is a well-rounded graduate prepared to take his/her place in both the social and economic spheres of national development. To further operationalise the document mentioned above, the Quality Assurance Department of the University of Zimbabwe has also come up with a Student Social/Academic Advisory document in which the different academic and non-academic departments are assigned to different areas of both social and academic aspects of the life-Skills development program.

The University of Zimbabwe’s view on its graduates’ attributes has placed its Student Affairs Division in a position where it has identified its role in the development of a total graduate the institution endeavours to produce and Life-Skill development has come up as one of its flag-ship interventions in this regard. Through its interaction with all its stake-holders in manpower development, the Division has learnt that for life-long education and training, the lecture-room is everywhere and the teacher is everyone. Soft skills development is an integral part of the total education the institution wishes to expose all its graduates to so that they leave the university equipped to face the challenges of life after school.

HEALTH DELIVERY SERVICES UNIT

ABOUT US

The University of Zimbabwe Health facility is accredited by Health Professions Authority (HPA) of Zimbabwe. It offers a comprehensive outpatient/primary health care medical service by both medical experts, who are dedicated to helping students to remain healthy, make the correct and informed life choices while pursuing their academic goals.

The health facility is accredited by Health Professions Authority (HPA) of Zimbabwe.

Location

We are located at the Student Affairs building west wing.

Contact details

Tel:  +263 242 335148   Direct Line

        +263 242 303211 Extension 21078

Health Delivery Services Location:

Mission

To provide accessible, affordable, comprehensive and innovative high quality integrated health services to support academic success and co-curricular engagement.

Our Values

Our team instills these core values in what we do to support success in academics and healthy life:

• Quality in Care
• Trust
• Professionalism
• Confidentiality

Our Mandate

We aim to provide comprehensive health services to our clientele. The services include preventative, curative, promotive and rehabilitative services .

Health Delivery Services Unit strives to provide high quality health care and health educational services that enable students to develop and maintain a solid foundation for healthy lifestyle practices and to improve current and future health outcomes. Health Delivery Services Unit strives to promote and maintain conditions that are conducive for healthy living, guide and encourage students to accept health as a positive value of life, and stimulate an interest in students to make healthy choices.

PATIENT RIGHTS

Your health is a private matter between you and your provider. Your medical information will only be released through your consent. Feel comfortable to share your health related information.

You have the Right to:

• Respect, dignity and afforded privacy.
• Complete information concerning your diagnosis, treatment, and prognosis.
• Participation in decisions involving your health care.
• Information concerning the scope and availability of services.
• Care given by qualified professionals.
• Know the practitioner's name and designation
• Complain about treatment or medical care and have a fair review of that complaint.
• A second opinion regarding diagnosis or treatment or request a change in provider. (Note: consultation outside Student Health Delivery Services is the financial responsibility of the patient if not referred.)
• Confidentiality regarding disclosures in regards to medical records and to the opportunity to approve or refuse, the release of information, except when required by law or when life is in danger. Your medical records will be kept in a secure environment.
• Refuse treatment to the extent permitted by law, and to be informed of the medical consequences of that refusal.
• Be informed of any research aspect of your care and refuse to participate.

NB: refusal will not jeopardize your access to medical care and treatment.

• Change providers upon request.

Your Responsibilities Include:

• Provide complete and accurate information about your health, medications, over-the-counter products and dietary supplements and any allergies or sensitivities.
• Follow the treatment plan prescribed by your provider and participate in your own care.
• Accept personal financial responsibility for any charges not covered by insurance.
• Keep appointments or notify Student Health Services in advance if an appointment cannot be kept.
• Behave respectfully toward all Student Health Services staff, as well as other patients.

Confidentiality of Records

All interactions with Student Health Services are private and every employee at SHS has been trained in confidentiality. SHS will not disclose your medical information to any individual (including your parents), organization or facility without your permission to do so.

NB: You can make an appointment with your service provider(s).

If you feel your rights have not been respected, you can:

Meet Our Staff

Staff compliment include: Doctors, Clinicians/nurses, counsellors and auxiliary staff

Chief Nursing Sister                                           Clinician

Thandiwe Muzadzi                                             Sister Irene Chaderopa

Clinician                                                               Clinician

Joice Gozhore                                                     M. Makumana

Primary care Counsellor

Mrs S. Musa                                                        Mrs J. Chipfuwa

Mr W. Msipa                                                       Secretary

Senior Clerk                                                        Ms A. Mabika

Mr N. Gomo

Messenger/Cleaner

OUR SERVICES

WELLNESS AND PREVENTION

OPPORTUNISTIC INFECTION/ ANTI-RETROVIRAL THERAPY

CONDOM DISTRIBUTION

FAMILY PLANNING SERVICES

AMBULANCE SERVICES

PEER EDUCATION PROGRAMMES

 Our team is here to help you during your time on campus by providing programs and services that help you to recover and stay well and promote your well-being.

• Our Primary Care department is the first students’ stop for any medical care. It is manned by a group of seasoned clinicians who address al medical issues in a caring and  confidential environment.
• Primary Health care package which includes the following:
• Health information dissemination
• Vaccination
• Free HIV and Testing Services (Prevention, treatment , care and support)
• ART services
• Sexually Transmitted Infections: Screening and treatment
• Voluntary Medical Male circumcision Family Planning Services including emergency contraception (morning after pill).
• Outpatient services both acute and chronic services
• Peer Health Education Programmes
• Awareness and Information Dissemination
• Referrals to specialist and other services which are not available.
• Counselling and Advisory Services
• Ambulance Services: Only for clients who deserve the service.
• Wellness and Prevention

ACTIVITIES

• Awareness campaigns
• Health Expo
• SRH Debates
• SRG Quiz
• SRH Dialogues
• Education Entertainment
• Indoor games
• Peer Education in Programme
• Peer educator training
• Peer Counselling

AWARENESS CAMPAIGNS

EVENTS CALENDAR

FREQUENTLY ASKED QUESTIONS

Can I get a doctor’s excuse letter if l miss lecture(s) for health reasons ?

Class attendance is an administrative matter between faculty and students. We believe this policy reinforces the students' responsibility to communicate directly and proactively with faculty about conditions that interfere with their class attendance.

Faculty administration exercise discretion determining when to excuse student absences, however, in some cases we are unable to determine and advise if the student is too sick to attend class and has sought treatment at the clinic. Students are however advised against abusing this facility.

Can I make an appointment for service at the clinic?

Yes; as long as the appointment is within the normal business hours. Bring your current student ID and your medical insurance card to every appointment.

Will my parents be notified about my illness?

Clients’ medical information is private and confidential. Parents or guardians will not be notified about your visit to the clinic and treatment.   However this may change depending on the severity of the illness circumstances and if there are any medical   procedures that are not covered by the Student Health Fund.

Do my parents or guardian have access to my medical records?

Your parents do not have access to your medical records. University Health Delivery system is mandated to protect the confidentiality of your medical information. Your medical record contains your personal health history. This record is kept confidential and is not released to anyone without your consent, except in compliance with state laws and health department reporting requirements.

Eligibility Criteria

All under graduate students enrolled by the university are eligible to access medical services from the University Health Service Unit for their health care. All full-time under graduate students pay a mandatory Health fee which entitles them to most services at University Health Service.

NOTE:

If you are a newly enrolled student, you are only eligible to be seen at UZ Clinic when

the semester for which you are enrolled commences.

Part-time students may pay Health Fee to entitle them to receive the same covered benefits as full-time students or they may access the University Health Services.  These students may be asked to obtain verification of their status from their department chairperson.

IMPORTANT PHONE NUMBERS

For Emergencies:  +263 242 303211 Extension 21078

After Hours:  Cell No /hot line number /toll free number

General Information:  +263 242 303211 Extension 21078

Appointment Line: +263 242 303211 Extension 21078

Our Philosophy

The University of Zimbabwe’s Student Affairs is driven by a strong student-centred approach and responsiveness to industry’s demand for 21^st Century technical and soft skills. The approach is holistic, in pursuit of the total and integral development of the whole person. The University’s meta-normative framework is premised on the metaphysics that, a student is a social and spiritual being with cognitive, physical, social, spiritual, psychological, creative, entrepreneurial and leadership potentialities that need to be nurtured for the greater good of self and society. The Division is strategically positioned for serious collaboration with academic departments and industry in nurturing students that are poised to produce goods and services and are transformational in approach and attitude. Consistent with the new strategic thinking, the Division’s business is intently oriented towards responding to the needs of the community as well as industry and commerce’s demands.   

In our interface with industry and commerce, it has become ostensive that our partners are now looking for something more than hard skills and subject content. This new demand has prompted us to reconfigure our curriculum, teaching methods, teaching outcomes and budgets to focus more on soft and social skills development. Research on student development theory, technological advancement in industry and human resources dynamics have necessitated a paradigm shift of educational goals; i.e., drifting  beyond intellectual materialism or what Psychologists term Intelligent Quotient (IQ), to include Emotional Quotient (EQ), Social Quotient (SQ) and Adversity Quotient (AQ). The University holds that a balanced and holistic approach to IQ, EQ, SQ and AQ development actually ‘prepare graduates for the road, instead of creating the road for graduates’. The Division, therefore, continues to reconfigured its programmes to ensure the following attributes among students: personal effectiveness, creativity, innovation, inventiveness, empathy, compassion, community consciousness, multicultural and interpersonal skills, problem-solving skills, communication skills, leadership skills, entrepreneurship skills, integrity, honesty, transparency, attitude of gratitude, culture of service and standards of excellence. Kuziva/ neKugona Ukwazi/ lokwenelisa are our ultimate goals.

Our Vision, Mission, Mandate and Values

Our Vision: To be, and be known as, a referral centre of excellence for student support, development and success.

Our Mission Statement: To create an environment which enables total/complete and balanced development of students into mature, responsible and efficacious global citizens, who are responsive to the developmental needs of Zimbabwe and beyond

Our Values:

• Knowledge
• Diligence
• Integrity
• Innovation
• Community Consciousness

Our Graduate Attributes:

Upon graduation, our graduates are expected to exhibit the following attributes-

• Academic Excellence: A strong sense of intellectual integrity and the ethics of scholarship; An in-depth understanding of one’s area of mastery and specialization; and an understanding of the value of further learning and continued professional development; and diversity of skills in writing generic and cutting-edge research.
• Effective Communication and Team Work: Ability to communicate effectively with others, orally, in writing, using ICTs, multimedia, visual, musical and other forms; Capacity to interact with others effectively, including in teams, in the work place, and in culturally diverse contexts; and Ability to present consistent, coherent, clear and credible arguments both in speech and in writing.
• Innovation, Creativity, Inventiveness and Critical Awareness: Ability to apply knowledge and appropriate skills in devising solutions to unfamiliar problems; Ability to critically analyse situations, evaluate arguments and assumptions; A knack for intellectual speculation and the habit to question contemporary wisdom; and A high propensity for knowledge creation, innovation and invention through research, leading to production of tangible goods and services.
• Social Engagement and Leadership in Communities: Ability to question traditions and customs; and the ability to proffer progressive and stimulating socioeconomic and political thoughts that inspire community and national development; An understanding of Unhu/Ubuntu, critiquing it as a competitive alternative tool in designing and implementing pragmatic leadership and management systems in the global village; In-depth understanding of individual rights, privileges and obligations in the context of other people and groups’ rights; A clear understanding of good governance, democracy and leadership in communities; and An appreciation of enterprise, entrepreneurship and self-reliance.
• Competence in Diverse Multi-Cultural Environments: Awareness of and respect for the values, knowledge, customs, beliefs and practices of diverse communities; Skills of interacting effectively in culturally or linguistically diverse contexts; International competitiveness in disciplines of specialization; and Deep understanding of indigenous knowledge systems and cultural norms and values.
• Interpersonal and Ethical Business Practices: Uphold ethical business principles and practices that put the choices, interests and needs of all stakeholders equal and/or above those of the practitioner; Uphold and promote ethical business principles and practices that respect transnational business, race, gender and environmentalism; Demonstrate deep appreciation of aesthetical values, etiquette, environmental awareness, climate change, etc.
• Professional Accountability and Honesty: Responsible and accountable for professional obligations such as contracts and treaties, United Nations MDGs, maintaining professional relationships with all stakeholders; and Understand and operate on the principle that trust, honesty, fairness, integrity, transparency, reliability, justice and equality form unshakable foundations for sustainable business.

About the Division of Student Affairs:

The Division of Student Affairs is headed by a Dean of Students, a Deputy Dean and two Directors whose roles include facilitation of an ecosystem of student support, development and engagement. Our mandate is to accelerate student and institutional success and contribute to the institutional and national socioeconomic transformation agenda.

In order to execute the above mandate, the Division is divided into two departments. The first Department is the Department of Student Development Services; and the second department is the Department of Student Support Services.

Department of Student Development Services (SDS): This Department is designed to provide an array of integrated professional services that help graduate and undergraduate students achieve their personal, academic and career goals in a confidential and caring environment. In its work, the SDS seeks to:

• Foster self-discovery, self-knowledge, self-esteem, self-confidence, self-efficacy, self-actualisation, self-respect, as well as the dignity and diversity of students,
• Identify and nurture talent and life skills, and
• Prepare students for engagement as global citizens.

The SDS endeavors to broaden students’ growth paths, cultural horizons and provide network opportunities. The Department hosts the following units; Career Development and Advisory Services; Sports, Health and Wellness; Chaplaincy and Spirituality Services and the Disability Support Services. The Department provides opportunities for student development through activities that expose students to different cultures and allow them to communicate and develop friendships, collaborations and solidarity. These activities include new student orientation, field trips, student cultural and academic exchange programmes, seminars on study skills, online advisory services, etc. All these are designed to help new students to adapt to the university environment and to give them exposure to workplace settings and professional landscape. Student spaces and platforms are created to provide an enriching student experience.

The Department of Students Support Services: The primary mandate of the Students Support Services (SSS) is to create an environment that is conducive for students to study, maximize their potentials, grow and succeed in life. The Centre provides conveniences that enable students to improve their academic and social skills, increase retention and progression towards graduation and as appropriate, facilitate entrance into graduate and/or professional schools. The Department hosts the Student Residential and Logistical Services, Student Health Services, Postgraduate Students Support Services, International Students Support Services; etc.

The Division of Student Affairs is committed to evidence based management systems that foster standards of excellence, systemic-holistic support and development. Our student-centred approach is based on trends in student development theory and well-founded research in student management systems as we work in partnership with the academic community.

Our key result areas include:

1. Provision of leadership in developing policies, programmes and services which enable students to cope effectively with the factors of personal, social and intellectual development that affect academic performance.
2. Effective and efficient utilization of residential facilities as learning, recreational and income generating centres and facilitation of provision of high quality catering services.
3. Provision of high quality health care and health education to students and staff.
4. Provision of appropriate and user-friendly facilities and equipment for students with disabilities.
5. Providing adequate, functional and state-of-the-art sporting and recreational facilities and services.
6. To minister effectively to the needs of the University community and the society at large through the provision of spiritual guidance, counselling, moral and material support in an ecumenical spirit.